Lead Care Coordinator Partners for Change (PFC)

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Lead Care Coordinator Partners for Change (PFC)

FSLA Classification-Exempt

ACCOUNTABILITY:

The Lead Care Coordinator of the PFC Program operates under the direct supervision of the Director of Counseling Services. This individual is called upon by the Director of Counseling Services and/or Chief Operating Officer (COO) to assist with the day to day operations of the clients/services provided to clients who present with co-occurring conditions: Mental Illness and Addiction. This individual is also responsible for the oversight of the Care Coordination Project.

QUALIFICATIONS:

  • Minimum Master’s Degree in behavioral science or related field of study obtained from an Accredited College or University.
  • Professionally Licensed in the state of Florida by the Department of Health as a LCSW, LMFT, LMHC, or Clinical Psychologist
  • At least five (5) years of supervisory and/or management experience, preferably in the substance abuse field
  • At least five (5) years experience in the field of addiction treatment
  • If a recovering alcoholic/addict must have at least five (5) years of continuous abstinence to the present
  • Experience working with community systems and/or legal systems
  • Bilingual preferred
  • Able to pass a background check and fingerprinting through the Florida Department of Law Enforcement
  • Able to legally work in the United States

RESPONSIBLITIES:

Clinical

  • Delivers services by interviewing, diagnosing, developing, and implementing treatment plans, with clients on caseload
  • Carries a caseload appropriate in difficulty to level of experience and expertise
  • Participates and attends court hearings (as related to a specific grant-funded program) as indicated by Director of Counseling Services and/or Chief Operating Officer.
  • Assures quality service by being knowledgeable of and enforcing rules, regulations, and legal requirements.
  • Maintains records necessary for accountability, including, but not limited to, client records and data sources through various contract required systems.
  • Participates in staff meetings, case review, supervision according to agency standards and seeks consultation as needed
  • Responds to emergencies and any other critical needs in a timely fashion
  • Promotes a positive image of the agency by ensuring an understanding of program services available and conducting oneself according to a professional code of ethics in the treatment of clients and in interaction with colleagues
  • May be asked to conduct presentations or seminars in the agency, community, or media appropriate to skills and ability
  • Participates in the Training and Supervision of Case Managers, Student Interns, Registered Student Inters, and Clinicians
  • Reviews client charts and ensure program compliance with quality improvement and record keeping standards
  • Monitors client satisfaction and handle client grievances in accordance with agency policies and procedures.
  • Monitors service delivery including level and intensity of care and fee collection to ensure compliance with agency policies.
  • Assures quality services by evaluating program effectiveness and compliance with specific funder requirements
  • Coordinates the services of program consultants and other staff

Administrative

  • Ensures that all required statistics and other reports are accurate, complete and submitted in a timely manner
  • Plans, develops, implements, and monitors current programs and identifies new service opportunities.
  • Maintains working relationships with sponsoring and advisory groups and other service agencies.
  • Attends meetings and conferences as required or requested by Director of Counseling Services/COO
  • Interfaces with the community, i.e., schools, civic clubs, health fairs, workshops, and promote a positive image of the agency by publicizing its activities and accomplishments.
  • Reviews monthly program utilization statistics with the Director of Counseling Services/COO.
  • Responsible for marketing programs to the community
  • Responsible for the development and modification of new programming adjustments

PERFORMANCE INDICATORS:

Licensure / Academics

  • Is Professionally Licensed in the State of Florida in the above areas at least 4 years, with no licensing problems or negative reports

Clinical Skills

  • Interviewing Skills – Ability to conduct a psychosocial evaluation to obtain adequate information to accomplish a diagnosis and treatment plans
  • Documentation – completes summary of Clinical Impressions, Progress Notes, and treatment plans according to documentation standards in all files
  • Diagnostic Skills – competent and demonstrates skill in making DSM differential diagnosis and follows agency policies and procedures for documentation standards
  • Treatment Planning- can competently assess appropriate and feasible treatment course(s) for client, and follows-up to make sure such services were rendered effectively; and adjusts treatment plan and/ or trajectory as needed in this regard
  • Evaluating Services Provided
  • Progress in therapy and intervention effectiveness is followed and reported on on a regular and timely basis
    Achievement of treatment goals is also noted and reported
  • Client satisfaction is also noted and reported

Quality of Service

  • Rules – Therapist is knowledgeable of Policy and Procedure Manual and adheres to stated guidelines.
  • Legal Requirements – Therapist is knowledgeable of Federal and State Mental Health Laws and Regulations regarding the report of abuse, confidentiality and involuntary placement.
  • Maintaining Records – Maintains all case records according to agency policy plus all legal and/or contractual requirements for the funding source(s).

Staff Meetings

  • Attends required staff meetings and makes contribution to topics of discussion and actively participates in identifying problem areas and gaps in service.
  • Case Review – Participates in staff case review
  • Supervision
    • Participates in supervision according to agency standards
      • Clinician with 3 or more years licensed experience 1x per month
      • As indicated or as required by the contract or funder
    • Clinician actively seeks supervision and consultation as needed
    • Clinician provides supervision to students, therapists/ clinicians, and case managers

Continuing Education and Professional Development

  • Attains a minimum of 15 CEU’s per year, and/ or or whatever is needed to maintain professional credentials

Professional Image

  • Demonstrates a knowledge of agency program and services
  • Is aware of the agency’s role in promoting physical, social, and emotional well-being of families,
    children, and individuals who live in the communities served
  • Is knowledgeable of and adheres to all State rules governing practice of mental health services
  • Is respectful, appropriate, and courteous when interacting with professional and office staff, both
    in and outside the agency

Effectiveness of Profession

  • Maintains membership in at least one (1) related professional organization
  • Maintains licensure and other credentials need to perform job requirements
  • Monitors and measures outcomes on a regular basis & uses this information to improve services for clients

Conducts Presentations

  • Makes presentations according to area of expertise or interest (If applicable)
  • Prepares learning objectives, supervises practice, evaluates skills of Master’s level interns to further professional development of student interns and provide an appropriate learning experience (If applicable).

Community/Customer Relations

  • Satisfaction survey for funders and other referral sources
  • Monitors client satisfaction and handles customer grievances/complaints in accordance with agency policy and procedures
  • Maintains a collaborative working alliance with other service providers
  • Monitors complaints/grievances regarding professional relationships and communication

Other duties as required

POSITION REPORTS TO:  Director of Counseling Services

 

Email resume to dsilver@ctrfam.org

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