Clinical Supervisor – Counseling for Parents and Young Children (CPYC)

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Clinical Supervisor – Counseling for Parents and Young Children (CPYC)

FSLA Classification- Non Exempt

QUALIFICATIONS:

  • A minimum Master’s Degree in social services or related field from an accredited school with licensure in this profession in the State of Florida.
  • Experience in direct services with children and families, specifically in the home-based setting.

RESPONSIBILITIES:

  • Responsible for the development, implementation, coordination, and management of the CPYC program, including input into policies and procedures, networking in the community, attending necessary meetings in and outside of the agency, and ensuring optimal utilization of the program.
  • Carry a small caseload and provide direct clinical service to the clients on this caseload.
  • Supervise clinical staff in accordance with agency policies and mandates of the grant.
  • Hires, supervises and is accountable for staff that provides services to the population.
  • Review client charts and ensure program compliance with quality improvement and record keeping standards.
  • Monitor client satisfaction and handle client grievances in accordance with agency policies and procedures.
  • Monitor service delivery including level and intensity of care and fee collection to ensure compliance with agency policies.
  • Train and supervise student interns according to agency policies and procedures.
  • Assure quality service by evaluating program effectiveness and compliance with specific funder requirements.
  • Coordinate the service program consultants, as appropriate.

Personnel Supervision

  • Know and act in accordance with matters and policies described in the Employee Handbook and the privacy and Confidentiality Manual.
  • Supervise clinical staff in accordance with agency policies.
  • Appraise performance by annual employee evaluations of program staff.
  • Provide educational experiential growth opportunities for clinical staff.

Direct Services:

Provide therapeutic services to clients on their caseload in accordance with the requirements set forth by the program contract.

Administrative and Financial

  • Balance demand for service and staffing patterns to achieve the highest level of efficiency and productivity.
  • Ensure that all required statistics and other reports are accurate, complete and submitted in a timely manner.
  • Ensure the credentialing and re-credentialing of eligible staff with managed care organizations.
  • Plan, develop, implement and monitor current programs and identify new service opportunities.
  • Maintain working relationships with sponsoring and advisory groups and other service agencies.
  • Interface with the community, i.e., schools, civic clubs, health fairs, workshops, and promote a positive image of the agency by publicizing its activities and accomplishments.

PERFORMANCE INDICATORS:

Audits of Clinical Case Records with reference to:

  • Accuracy
  • Completeness
  • Timeliness

Consumer Satisfaction as determined by:

  • Promptness in response to request for service/waiting time for application to 1st visit
  • Lag-time in answering calls, delivering messages
  • No show/cancellation rate
  • Client premature attrition rate/planned vs. unplanned terminations
  • Consumer complaints/grievances
  • Clients’ ratings of helpfulness of counseling

Outcome of Interventions as measured by:

  • Functional status at discharge vs. intake
  • Achievement of treatment objectives
  • Performance on symptom scales/psychological tests

Personnel Management as demonstrated by:

  • Staff morale/job satisfaction
  • Staff grievances
  • Staff turnover rate
  • Percent of staff time in direct service/productivity/volume of work

Community/Customer Relations as substantiated by:

  • Satisfaction survey responses from managed care companies and other referral sources
  • Customer grievances/complaints
  • Maintenance of collaborative working alliances with other service providers
  • Complaints/grievances regarding professional relationships and communication

Program Management as exemplified by:

  • Development of new programs and services
  • Participation in grant writing/fundraising activities

CULTURAL SENSITIVITY STATEMENT

Work with multi-cultural individuals and groups in achieving Center for Family Services missions and objectives, and be sensitive to each individual and groups cultural and socioeconomic characteristics

REPORTING RELATIONSHIP:

Chief Operating Officer

Please send resume to Claudia Herrera at cherrera@ctrfam.org

The Center for Family Services does not discriminate in any employment opportunities or practices or on the basis of race, color, religion, gender, sexual orientation, national origin, veteran status, age, disability, marital status, familial status or any other characteristic protected by law.

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