Care Coordinator-Partners for Change (PFC)

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Care Coordinator-Partners for Change (PFC)

FSLA Classification- Non Exempt


Minimum of Master’s Degree in Behavioral Sciences from an accredited college; is Professionally Licensed in the State of Florida by the Department of Health; or is actively pursuing such Licensure via Registration as an Intern through the State of Florida Department of Health for any of the following categories: Social Work, Mental Health Counseling, Marriage and Family Therapy, or Clinical Psychology

  • Bilingual preferred
  • At least one year experience working with clients with addiction or dual-diagnosis preferred
  • Experience working with community systems and/or legal systems preferred
  • If a recovering alcoholic/addict must have at least five (5) years of continuous current abstinence
  • Able to pass a background check and fingerprinting through the Florida Department of Law Enforcement
  • Experience working with community systems and/or legal systems preferred
  • Able to legally work in the United States


  • Delivers client-direct services by interviewing, assessing, diagnosing (when appropriate), developing, and implementing treatment plans (when appropriate), and following/ updating client treatment status
  • Carries a caseload appropriate in difficulty to level of experience and expertise
  • Attends and participates in court hearings as related to client’s needs
  • Works as a member of the Partner’s for Change- Care Coordination Team, and coordinates client care with various internal and external team members
  • Delivers case management and client coordination-of-care services as needed
  • Assures quality service by being knowledgeable of rules, regulations, and legal and ethical considerations
  • Maintains records necessary for accountability, including but not limited to, client records and data in various data systems as required per contract
  • Participates in staff meetings, case review, supervision according to agency standards and seeks consultation as needed
  • Responds to emergencies and any other critical needs of clients in a timely fashion
  • Promotes a positive image of the agency by ensuring an understanding of program services available and conducting oneself according to a professional code of ethics in the treatment of clients and in interaction with colleagues
  • May be asked to conduct presentations or seminars in the agency, community, or media appropriate to skills and ability
  • Direct reports to Lead Care Coordinator/ Director of Counseling Services
  • Participates, when called upon, in the training of students, as appropriate and feasible
  • Reviews client charts and ensures program compliance with quality improvement and record keeping standards
  • Monitors client satisfaction and handles client grievances in accordance with agency policies and procedures
  • Monitors service delivery including level and intensity of care to ensure compliance with agency and grant policies
  • Assures quality services by evaluating program effectiveness and compliance with specific funder requirements


  • Ensures that all required statistics and other reports are accurate, complete and submitted in a timely manner
  • Plans, develops, implements, and monitors current program elements
  • Maintains working relationships with sponsoring and advisory groups and other service agencies.
  • Attends meetings and conferences as required or requested by Director of Counseling Services/ COO
  • Interfaces with the community, i.e., schools, civic clubs, health fairs, workshops, and promotes a positive image of the agency by publicizing its activities and accomplishments
  • Reviews monthly program utilization statistics with the Director of Counseling Services/ COO
  • Responsible for marketing programs to the community


Licensure / Academics

  • Is Licensed as a LCSW, LMFT, LMHC or Clinical Psychologist in the State of Florida; or
  • Is pursuing Licensing to meet Florida State Department of Health requirements in the above areas by:
  • Satisfying academic requirements
  • Involved in completing supervisory requirements
  • Accumulating clinical hours
  • Registered with State of Florida to take Professional exam

Clinical Skills

  • Interviewing Skills – Ability to conduct an ASAM Assessment to recommend appropriate level of care/ treatment
  • Documentation – completes all Assessment and follow-up paperwork in a timely fashion, including obtaining supervisor’s signatures when needed
  • Diagnostic Skills – competent and demonstrates skill in making DSM differential diagnosis and follows agency policies and procedures for documentation standards
  • Evaluating Services Provided-Maintains tracking of clients and their success/ status and satisfaction in treatment settings.

Quality of Service

  • Rules – Therapist is knowledgeable of Policy and Procedure Manual and adheres to stated guidelines.
  • Legal Requirements – Therapist is knowledgeable of Federal and State Mental Health Laws and Regulations regarding the report of abuse, confidentiality and involuntary placement.
  • Maintaining Records – Maintains all case records according to agency policy plus all legal and/or contractual requirements for the funding source(s).

Staff Meetings

  • Attends required staff meetings and makes contribution to topics of discussion and actively participates in identifying problem areas and gaps in service.
  • Case Review – Participates in case review (if applicable)
  •  Supervision
    • Participates in supervision according to agency standards
    • New graduate receives 1x per week
    • Clinician with 2 years’ experience 1x every 2 weeks
    • Clinician with 3 or more years’ experience or licensed 1x per month
    • As indicated or as required by the contract or funder
    • Clinician actively seeks supervision and consultation as needed
    • Licensed clinician provides supervision to students when requested

Continuing Education and Professional Development

  • Attains a minimum of at least 15 CEU’s per year, and whatever is needed to maintain professional credentials
  • Demonstrates a knowledge of agency program and services
  • Is aware of the agency’s role in promoting physical, social, and emotional well-being of families,
    children, and individuals who live in the communities served
  • Is knowledgeable of and adheres to all State rules governing practice of mental health services
  • Is respectful, appropriate, and courteous when interacting with professional and office staff, both
    in and outside the agency

Effectiveness of Profession

  • Maintains membership in at least one (1) related professional organization
  • Maintains licensure and other credentials needed to perform job requirements
  • Monitors and measures outcomes on a regular basis & uses this information to improve services for clients

Conducts Presentations

  • Makes presentations according to area of expertise or interest (If applicable
  • Prepares learning objectives, supervises practice, evaluates skills of Master’s level interns to further professional development of student interns and provide an appropriate learning experience (If applicable).

Community/Customer Relations

  • Satisfaction survey for funders and other referral sources
  • Monitors client satisfaction and handles customer grievances/complaints in accordance with agency policy and procedures
  • Maintains a collaborative working alliance with other service providers
  • Monitors complaints/grievances regarding professional relationships and communication

Other duties as required

REPORTING RELATIONSHIP: Lead Care Coordinator/ Director of Counseling Services

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